These Terms of Service ("Terms") govern your access to and use of the Chelsea Travel website and services (the "Service"). By using our website, submitting an inquiry, or booking travel through us, you agree to these Terms.
1. Our Services
Chelsea Travel is an independent travel advisory. We recommend, plan, and book travel on your behalf through our host agency, Fora Travel, and our network of hotel and resort partners. Azure+ membership is by application and subject to acceptance.
2. Bookings & Travel Arrangements
Chelsea Travel acts as an agent connecting you with travel suppliers (hotels, resorts, tour operators, transportation providers, and similar). Each supplier's own terms, cancellation, and refund policies apply to your booking and will be communicated to you at the time of confirmation. We are not responsible for the acts, omissions, or policies of independent suppliers.
3. Pricing, Payment & Fees
- Prices quoted are subject to availability and may change until a booking is confirmed.
- Planning fees, where applicable, are due as agreed at the time of booking and are separate from the cost of your trip.
- Complimentary services (such as VIP Hotel Bookings) carry no planning fee; compensation in these cases comes from the supplier, not from you.
- Refunds, where due, follow the relevant supplier's cancellation policy. Planning fees are non-refundable once work has begun, unless otherwise agreed in writing.
4. Memberships
- What the fee covers. Azure+ membership fees cover planning, travel advisory and lifestyle advisory services. Travel costs, including hotels, villas, flights, charters and experiences, are paid separately.
- Who is covered. Each membership covers one household: the member, their spouse or partner, and their dependent children. Extended family and friends may join trips we plan, but are not members.
- Term and renewal. Memberships run for 12 months from the start date and renew annually at the then-current rate unless renewal is turned off before the renewal date.
- Refunds. Membership fees are non-refundable once your first trip plan or annual travel calendar has been delivered, unless otherwise agreed in writing.
- Response times. Members receive a same-day reply and priority response on travel days. Membership is not an emergency service; in an emergency, contact local emergency services first.
- Capacity. Membership availability is limited, and we may decline or waitlist applications at our discretion.
5. SMS Terms
These terms apply to text messages from Chelsea Travel. By opting in, you agree to them along with the rest of these Terms and our Privacy Policy.
- Program. Chelsea Travel texts you travel updates, deal alerts, and replies to your requests.
- How to opt in. Give us your mobile number and check the text message box on our Chelsea Insider form. You must be 18 or older.
- Consent is optional. You do not need to agree to receive texts to join Chelsea Insider, book travel, or buy any service from us.
- Frequency. Message frequency varies.
- Costs. Message and data rates may apply. We do not charge for texts, but your carrier might.
- Opt out. Reply STOP at any time. You will get one confirmation text and nothing after that. You can also email contact@chelseatravel.co.
- Help. Reply HELP, or email contact@chelseatravel.co.
- Carriers. Carriers are not liable for delayed or undelivered messages.
- Your information. How we handle your mobile number is explained in our Privacy Policy. We do not share it with third parties for their marketing.
6. Acceptable Use
You agree not to:
- Use the Service unlawfully or to harass, defraud, or impersonate others.
- Attempt to access another client's information or interfere with the operation of our website.
- Submit false or misleading information in an inquiry or application.
7. User Content
You retain ownership of the information and preferences you share with us. You grant us permission to use this information to plan and book your travel and to operate our business.
8. Confidentiality
We treat your personal and trip information with discretion and share it only as needed to plan and deliver your trip, or as described in our Privacy Policy.
9. Disclaimers
The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
10. Limitation of Liability
To the fullest extent permitted by law, Chelsea Travel's aggregate liability arising from or relating to the Service is limited to the planning and membership fees you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
11. Indemnification
You agree to indemnify and hold harmless Chelsea Travel and its personnel from claims arising out of your misuse of the Service or your violation of these Terms.
12. Termination
We may decline or discontinue service to any client at our discretion, including to protect the integrity of our business. You may end your relationship with us at any time; any outstanding balances remain due.
13. Governing Law
These Terms are governed by the laws of the State of Nevada, USA, without regard to conflict-of-laws principles.
14. Changes
We may update these Terms from time to time. Material changes will be communicated on our website. Continued use of our Service after changes take effect constitutes acceptance.
15. Contact
Questions? Email contact@chelseatravel.co
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