Privacy Policy

Chelsea Travel ("Chelsea Travel," "we," "us," or "our") is an independent luxury travel advisory helping clients plan and book travel worldwide. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your information when you use our website at chelseatravel.co and related services (collectively, the "Service").

1. Information We Collect

Information you provide

• Contact details: name, email, phone number, and city.
• Text message consent: if you opt in to texts, your mobile number, the date you opted in, and the consent wording you agreed to.
• Trip details: travel dates, destination or hotel preferences, number of rooms, trip purpose, estimated budget, and any other details you share with us.
• Azure+ membership applications: travel style, preferred regions, typical trip budget, travel frequency, current advisor relationship, and anything else you share about your ideal membership.
• Travel documents: passport, visa, or other travel document details you choose to share with us while planning or booking a trip.
• Communications: messages between you and your advisor, whether by email, phone, or text.

Information collected automatically

• Device, browser, and general location information when you visit our website.
• Basic analytics about how our website is used.

2. How We Use Information

• Plan, recommend, and book your travel arrangements.
• Respond to inquiries and membership applications.
• Process payments, planning fees, and membership fees.
• Communicate with you about your trip, your application, or, with your consent, our services generally.
• Improve our website and services.
• Comply with legal obligations.

3. How We Share Information

• Travel suppliers: hotels, resorts, tour operators, and other providers required to fulfill your booking.
• Host agency: bookings are placed through our host travel agency, Fora Travel, as required to complete your reservation.
• Service providers: our website hosting, form, email, and text messaging providers, bound by their own confidentiality obligations.
• Legal: when required by law or to protect our rights, safety, or property.
• Business transfers: in connection with a sale or transfer of the business, with continued protection of your information.

We do not sell your personal information.

4. Text Messaging (SMS)

If you give us your mobile number and agree to receive texts, for example by checking the text message box on our Chelsea Insider form, Chelsea Travel may text you travel updates, deal alerts, and replies to your requests.

• Consent is optional. You do not have to agree to receive texts to join Chelsea Insider, book travel, or buy any service from us.
• Frequency. Message frequency varies.
• Costs. Message and data rates may apply.
• Opt out. Reply STOP at any time to stop receiving texts. Reply HELP for help, or email contact@chelseatravel.co.
• Carriers. Carriers are not liable for delayed or undelivered messages.

We do not share mobile numbers, or text message opt-in data and consent, with third parties or affiliates for their marketing or promotional purposes. We may share this information with service providers that help us send messages, such as our messaging platform, only so they can deliver our service to you.

5. Data Retention

We retain your information for as long as needed to provide our services, respond to your inquiry, comply with legal and tax obligations, and resolve any disputes. You may request deletion of your information at any time, subject to limited exceptions.

6. Security

We take reasonable steps to protect your information, including limiting access to those who need it to serve you. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, object to certain uses, or request a copy of your data. To exercise any of these rights, email contact@chelseatravel.co.

8. Cookies

Our website may use basic cookies for functionality and analytics. You can control cookies through your browser settings.

9. Children

Our services are intended for adults. We do not knowingly collect personal information directly from children; information about minors is only collected as part of family travel arrangements provided by an adult.

10. Changes

We may update this Privacy Policy from time to time. Material changes will be communicated on our website. Your continued use of our Service after changes take effect constitutes acceptance.

11. Contact

Chelsea Travel
Email: contact@chelseatravel.co